01 Apr 2020


Dear valued customer,

In the face of the challenges posed by the current global COVID-19 situation, R B Express is working to maintain a reliable delivery service for you and your customers. We are currently mobilizing our business continuity plans, monitoring and responding to rapidly changing local conditions. We are also making safety our top priority.

In order to ensure operational continuity and to keep connecting the world with a high-quality service, we will temporarily and until further notice levy an Emergency Situation Surcharge to all International Shipments.



You will all have seen in the news or experienced firsthand the dramatic impact the current COVID-19 situation is having on the global aviation industry, resulting in significant reductions or complete cancellation of passenger flights in most countries.

Our teams have been working around the clock to react and adjust our network, adapting it to reflect the changes in capacity and demand resulting from the global upheaval.The massive reduction in available commercial air cargo capacity and destinations has necessitated a switch to more indirect routing and the purchase of additional cargo aircraft lift, which is in high demand. These factors, among others, increase our costs during this period to unsustainable levels.

This Emergency Situation Surcharge will allow us to cover part of the operating cost increases and the necessary air network adjustments during the time of this emergency situation.

Please find below the mechanism of this surcharge





Billing Method


Chargeable weight



Emergency Situation 



Fixed Charge

Per Shipment


Up to 2.5 kg

No charge

2.51 - 30 kg

100 บาท

30.1 - 70 kg

500 บาท

70.1 - 300 kg

1,800 บาท

>300.1 kg

7,000 บาท


Below you will find how this will work for 2 example shipments:

  • 20 kg shipment from Bangkok (Thailand) to Shanghai (China):
    Surcharge amount: 100 THB
  • 190 kg shipment from Amsterdam (Netherland) to Bangkok (Thailand):
    Surcharge amount: 1,800 THB



The Emergency Situation Surcharge will be effective as of the 1st April 2020 until further notice.

Lastly, R B Express is following the preventive and control measure against exposure to and transmission of the Coronavirus in Thailand. The safety of our employees, partners, customers and communities is paramount.



Thank you for your trust and cooperation.



Sincerely yours,


Supoch Valeeittikul

R B Express Co., Ltd.